All project value, SLA, shared savings, service fees, PODs and training are captured on a site project. Add one here (or after saving, from the client) to record a project.
Every project should carry an SLA — please capture the SLA value and term above.
Tick every work stream this project involves. They show as chips under the site when you expand the client in the pipeline.
They'll get an email with what to do. If not actioned in 2 days, the client is listed for follow-up.
Tip: if there's an action to follow up, use “Assign next step” on the client afterwards.
Tick each item as it's completed and set the date it was completed (or scheduled) by.
Names + emails fill the pickers and let assignees be notified.